How to use reminder messages this Christmas holiday season
SMS reminder messages can work wonders for your salon in busy periods – especially at hectic times like the upcoming Christmas holiday season. If you're organised and efficient, you can reduce no-shows, improve your client experience, and keep your salon busy and thriving! Find out how SMS reminders can make Christmas a successful time, rather than a stressful time.
1. Remind your clients to book an appointment
You know first hand how busy your hair or beauty salon can get around the start of the holiday period. With Christmas parties and New Year’s Eve coming up, everyone wants to look their best. Send out reminder messages to clients so they book an appointment early and don’t miss out on getting their much-needed treatments. Set up automatic SMS reminder messages to ensure they don’t miss out. If you’re not sure what to write, try out Textie Bestie our free AI chatbot that writes the perfect message for your clients.
2. Set up custom reminder messages for clients
Set up SMS rules in your Timely account to automatically send client messages based on customised conditions. For example, for clients who’ve just had their nails done, you can set up your SMS reminders so that a client will be sent a text message or email six weeks later to remind them to book in again. You choose what format the message arrives in, the specific action that triggers it, and exactly when the message is sent.
“I can’t believe how many bookings I have had from the messages! It is worth every penny to carry this on.”
– Converge Hair Lounge
Setting up these rules now will save you loads of time and make sure your salon stays busy and bustling during the holiday season. It’s a really easy, stress-free way to market your business, and look organised and professional to your clients.
3. Send automatic follow-up messages after an appointment
Our automatic reminder messages aren’t only for pre-treatment. You can schedule them to send after a client visits as well! Think about setting up some holiday-themed messages over the coming months to ensure your clients have a great experience from start to finish. Like all our automatic messages, follow-ups are fully customisable. You can send them based on timeframe, specific treatment, or for first time customers only.
Use follow-up messages to make your clients feel in the Christmas spirit – thank them for coming, wish them happy holidays and you could even ask them to write a review for your salon. Your clients may just be in the giving spirit and online reviews can work wonders for your business.
Knowing that your clients are automatically going to be sent helpful messages can really take the pressure off during the busy holiday period. Staying in touch, even with a simple SMS, really helps build up those important client relationships. Not only will your regulars appreciate it, your future self will thank you for it too!
Find out more about how SMS campaigns, reminder messages and follow-up messages are all really effective ways to reach new clients and engage existing ones.
