3 Reasons Why Cedar Hall Clinic Loves Timely
When Cedar Hall Clinics moved to Timely, the experience was just like the treatments they offer their clients: easy and painless.
Cedar Hall Clinics is a UK based health clinic with two locations in the South East of Essex. They have developed a fine reputation for helping people with a range of medical conditions, with treatments including cranial and paediatric osteopathy, sports injury therapy, sports massage, rehabilitation, podiatry, acupuncture, allergy testing, pilates classes and homeopathy. To say they are busy is an understatement.
Directors Sara Lovett and Jacki Milne moved over to Timely in May 2014 when the booking system they were using went out of business. After doing their research, they found that is was the perfect booking software for them.
“The transition to Timely was incredibly easy and painless.”
There are three reasons why this health clinic loves Timely booking software:
1. The business runs more efficiently
Using Timely in the clinic has helped the staff at Cedar Hall Clinics handle telephone and personal enquiries with more speed and accuracy than ever before. They love how easy it is to issue invoices on demand – they call this a ‘terrific boon’ for the business!
“Our reception staff can book, reschedule or cancel appointments with ease.”
When asked what their favourite Timely feature was, they said the whole platform! The best thing for them is the simplicity and clarity of using the tool as a key part of their business. “Our reception staff can book, reschedule or cancel appointments with ease.”
2. Customer service is on hand to help at every step
When the decision was made to move to Timely, Sara and Jacki were impressed at the help and support from the friendly and knowledgeable UK based support team. No question was too hard and before they knew it, they were up and running.
As an established Timely customer, the directors and staff have been very impressed with the ongoing customer support they have received. Any small problems or issues are dealt with immediately and without fuss and the response times are fast.
“Any teething problems are addressed immediately with minimal fuss, support is readily available and the Timely system is affordable, dependable and easy to use.”
3. Online bookings are opening up a new opportunity for the health clinic
Online booking is one Timely feature that wasn’t set up initially. In fact, the clinic has used Timely for 18 months before adding this to their arsenal. Sue Lovett, who takes care of the marketing for Cedar Hall Clinics has been impressed with the impact this is having on the business.
“We have just introduced the Timely online booking feature and have already seen the benefits. New patient numbers have increased whilst existing patients find it convenient and easy to use.”
There is much more to Timely than online booking, but it’s a great marketing tool to have up your sleeve if it suits your business!
The owners of Cedar Hall Clinics absolutely love how Timely works for their business. And it’s not just the owners of the business that share this affection, the staff love the ease and simplicity. Sue from marketing says “we have been using Timely at our health clinics for well over a year now and the system has exceeded all our expectations. It is efficient, innovative and most importantly for small business, extremely cost effective. In this day and age, we highly recommend any small business in the health sector to give Timely a trial run. You will not be disappointed.”
About: Cedar Health Clinics has two locations in the South East of Essex in the UK. They offer acupuncture and one on one Pilates lessons. Visit the Cedar Health Clinic Facebook page or website.
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