Book online with Service Groups? Yes, please!
Back in August, we added the ability to book a group, or set, of services together and from today, your customers can now book them online. That's right, online booking for Service Groups is here!
Now your customers can easily book their multi-service appointments (including any padding or processing time) by selecting the service group from the online booking menu. Just like they can with a regular service!
Not sure what we’re talking about? Refresh your memory by reading our Service Groups help guide.
How does it work?
When your customers book online, they’ll be able to select a service group from your list of existing services. To your customers, it will look like they’re just booking the one seamless experience.
The individual services will be added to your Calendar, including any padding or processing time. Easy peasy!
When can I use Service Groups?
The opportunities are endless! Here are a couple of situations where Service Groups are the perfect fit:
Full service
Set your cut and colour services up as a service group, with processing time in between the colour application and finishing. The customer can then book the whole bunch in a seamless one-click process (see image above!).
C-C-Combo!
Try combining a bunch of services into a combo and offer it at a discounted price e.g. The Full Monty Wax: Brow, lip, leg and bikini line.
Bonus points
Treat your customers to a bonus treatment alongside one of your regular services e.g. Add a detoxifying body scrub to an aromatherapy massage or a rejuvenating facial to a relaxation massage.
Things to remember:
- Padding time creates an unbookable space, either before or after a service. Find out more about Padding time.
- Processing time automatically creates a free bookable space after a service. Find out more about Processing time.
- You can set a payment policy for the service group, which can be different from the individual services included in the group.
- You can make a service group bookable online, even if the individual services in the group aren’t able to be booked online.
Great, however it appears that a combo service with 2 different practitioners is not possible via online still? This is what we are after.
Cheers
Thanks for reaching out, Tom, that's a great question!
I'm afraid it's only possible to book with one staff member at a time when making a booking online, but we hear ya! That would be pretty awesome :-D
This is a bit of a tricky one but we're gathering feedback on this at the moment, so make sure to add your vote to that here
That's great but we have a service group that is 2 different treatments performed over 2 consecutive days. We used to be able to click and drag the second treatment onto the second day and select "split from group" but we can no longer do that. So if we are taking a booking for the 2-day treatments over the phone it takes a very long time to book a person in while they are waiting on the phone. We would love to be able to have a "date" option as well as a time option when we are making a booking :-) That would fix everything for us.
Thanks for your feedback, Sheena, I can see how that would have been nifty!
I'm afraid we don't currently support service groups that span across multiple days, but you could replicate this using a regular multi-service appointment.
More info in our guide here.
Thanks again, Sheena! :-D